Have a question about an order, custom sword, product, engraving, shipping, return or replacement? Contact our customer-service team and we will help you with the next step.

We respond to customer messages within one business day, Monday through Friday.

Customer Service Promise

Our first response will either answer your question or explain the next step needed to review it. If your question requires input from a manufacturing or shipping partner, we will let you know and provide a realistic timeline.

Read our Customer Service Promise

For Existing Orders

For the fastest response, please include:

• Your order number
  
• The name or email address used on the order
  
• A clear description of your question or concern
  
• Photos, if the issue involves damage, fit, finish, engraving, personalization or order accuracy
  

Including photos with your first message helps us review the issue faster. Order details can be found on your My Account page.

For Custom Orders

Contact us before ordering if you need help choosing a sword style, steel type, length, handle material, construction option, scabbard, engraving or compatible combination of features.

For original custom designs, you may send a picture, drawing, reference image or written description of what you want made.

Returns and Refunds

Return and refund eligibility depends on the product and circumstances. Custom, personalized and made-to-order products may have different terms from standard products.

Review our Refund and Shipping Policy

Contact Us

Email: support@battlingblades.com

Phone: (847) 260-8706

You may also use the contact form below.