When you purchase a sword, knife, axe or other product from Battling Blades, you should know what to expect if you have a question or something needs attention.

We Respond Within One Business Day

Contact our customer-service team and you will receive a response from a team member within one business day, Monday through Friday.

Our first response will either address your question directly or explain the next step needed to investigate and resolve it.

We Tell You What Happens Next

In our first response, we will explain whether the matter can be handled directly by Battling Blades or requires information from a manufacturing or shipping partner.

When additional review is needed, we will provide a realistic estimate for the next update rather than leaving the matter open-ended.

We Provide Updates on Longer-Running Issues

Some matters involving custom, made-to-order or specialized products require coordination with a manufacturing partner.

When that happens, we will explain the process and provide a status update at least once every five business days until we have a resolution, a confirmed next step or a revised timeline.

We Address Direct Issues Promptly

For matters we can handle directly—such as an exchange, replacement decision, order correction or other in-house customer-service issue—our goal is to provide a resolution or confirmed resolution plan within five business days.

If additional time is required, we will explain why and provide an updated timeline.

Returns and Refunds

Return and refund eligibility depends on the product and circumstances. Custom, personalized and made-to-order products may have different terms from standard products.

Please review our Refund and Shipping Policy for the complete terms. Contacting us directly with your order information is usually the fastest way to determine the appropriate next step.

How to Contact Us

Email support@battlingblades.com.

For questions about an existing order, include your order number. For a quality, fit, finish, damage or order-accuracy concern, include clear photographs whenever possible.

Providing that information in the first message helps us review the issue more quickly.

Frequently Asked Questions

How quickly does Battling Blades respond to support requests?

We respond within one business day, Monday through Friday. You will receive either an answer or a clear explanation of the next step required.

What happens if my item arrives damaged, defective or with a finishing concern?

Email us with your order number and clear photographs of the issue.

In our first response, we will explain whether the issue can be handled directly or requires information from a manufacturing or shipping partner. We will also provide the next step and an estimated timeline.

Why do some issues take longer than others?

Custom and made-to-order products may require input from the manufacturing partner that produced the item. Shipping claims may also require review by the carrier.

When outside coordination is required, we will explain that clearly and provide an update at least once every five business days.

Can I return an item or receive a refund?

Eligibility depends on the product, its condition, whether it was customized or personalized, and the reason for the request.

Please review our Refund and Shipping Policy for the complete terms, or contact us with your order number so we can review the specific situation.

What should I include when contacting customer service?

Include:

• Your order number

• A clear description of the question or concern

• Photographs when the issue involves damage, quality, fit, finish or incorrect specifications

• The outcome you are requesting, when applicable

Complete information helps us respond and determine the next step more quickly.