Shipping and Refund Policy

Refund & Shipping Policy

Overview

We want you to buy with confidence and know what to expect on shipping times, returns, refunds, cancellations and order issues.

If you have a question or problem with an order, contact us at support@battlingblades.com. Our customer-service team responds within one business day, Monday through Friday.

Read our Customer Service Promise

Shipping & Processing Times

Many Battling Blades products are handmade, specialty, customizable, made-to-order or specially sourced items. We also hold many stock items on hand.

Estimated shipping and production times are listed below:

In-stock items: typically ship within 1–2 business days.
Domestic delivery after shipment: often takes 3–4 business days, but carrier timing may vary. Please allow up to 10 business days for carrier variation.
Engraving or etching on in-stock items: typically adds 1–3 business days before shipment.
Made-to-order swords, knives, axes and spears: typically require 4–8 weeks for production before shipment.
Made-to-order armor and chess sets: typically require 16–32 weeks for production before shipment.
Out-of-stock, backordered or special-order items: ship according to the estimated timeframe shown on the product page, order page or customer communication at the time of purchase.

These are estimates and are not guaranteed delivery dates. Timing may be affected by production schedules, custom specifications, customer-requested changes, missing information, design approvals, supplier delays, import or customs processing, carrier delays, weather, holidays, address issues or other factors outside our control.

Custom, made-to-order and special-order products may take longer when the design is unusually complex, requires additional clarification, involves specialty materials, needs customer approval, or is delayed by supplier, production, import or customs issues.

Production time for custom and made-to-order items begins after payment is received and all required specifications, artwork, measurements, approvals and instructions have been submitted. Delays caused by missing information, unanswered questions, customer-requested changes or late approvals may extend the production timeline.

If you need an item by a specific date, email support@battlingblades.com before ordering and we will let you know whether the requested timeline appears feasible.

Shipping Delays, Backorders and Out-of-Stock Items

We make shipping and production estimates in good faith based on the information available when an order is placed.

If we cannot ship within the timeframe quoted at purchase, we will notify you, provide a revised estimate when available, and give you the option to continue waiting or cancel the unshipped order for a refund.

This applies to stock items, made-to-order items, custom products, backordered products, out-of-stock products and special-order products.

If a revised timeline is uncertain or significantly extended, we may ask you to confirm whether you want to continue with the order. If you do not consent to the delay where consent is required, we will cancel the unshipped order and issue a refund as required by applicable law.

Carrier delays, customs delays or delivery delays after an order has shipped may be outside Battling Blades’ control. We will assist with tracking information and carrier-related issues when possible, but shipment timing after carrier pickup may vary.

Order Cancellations

In-stock orders may be canceled for a full refund any time before they ship.

Made-to-order, custom, engraved, etched, UV-printed, personalized, backordered, out-of-stock or special-order items may be canceled for a full refund before production, personalization, sourcing or special-order processing begins.

Once production, engraving, etching, UV printing, personalization, sourcing or other special-order work has begun, the order generally cannot be canceled for preference-based reasons unless required by law or unless Battling Blades approves the cancellation in writing.

If we cannot ship within the timeframe quoted at purchase, we will provide the delay notice and cancellation option described above.

To request cancellation, email support@battlingblades.com as soon as possible with your order number.

Returns — Eligibility & Condition

You may request a return within 30 days of delivery.

Because our products are collectible, specialty and often handmade items, every return is inspected. To qualify for a return, the item must be returned in original, unused, saleable condition.

Returned items must be:

Unused and unaltered
Not additionally sharpened, modified, oiled, polished, repaired or changed after delivery
Free of marks, scuffs, scratches, wear, residue, odor or signs of handling beyond normal inspection
Returned with all original packaging, protective materials, sheaths, scabbards, certificates, tags and included accessories

Items showing signs of use, display, wear, alteration, damage after delivery or missing original materials may be refused, returned to the customer or refunded at a reduced amount.

All returns must be authorized before being shipped back. Unauthorized returns may be refused.

To request return authorization, check out our Return Center or email us at support@battlingblades.com.

Non-Returnable Items

The following items are not eligible for change-of-mind returns or preference-based returns unless they arrive damaged, defective, incorrect or materially inconsistent with the confirmed order specifications:

Custom-made products
Made-to-order products
Personalized products
Engraved products
Etched products
UV-printed products
Products made with customer-selected materials, dimensions, finishes, artwork or design details
Gift cards
Final-sale items, where clearly marked
Bulk orders containing more than 10 items, unless return rights are approved by Battling Blades in writing before purchase
Orders from customers with more than $3,000 in total lifetime purchases, unless return rights are approved by Battling Blades in writing before purchase

Custom, personalized and made-to-order products are produced specifically for the customer and cannot be returned for preference-based reasons once production has begun.

Restocking Fee

Approved change-of-mind returns and other non-defective returns are subject to a 20% restocking fee, deducted from the refund.

The customer is responsible for return shipping on change-of-mind returns and other non-defective returns.

The restocking fee does not apply when Battling Blades confirms that an item arrived damaged, defective, incorrect or materially inconsistent with the confirmed order specifications.

What Counts as a Defect — and What Does Not

Many Battling Blades products are handmade or individually finished. Handmade work carries natural variation.

The following are normal characteristics of handmade or specialty products and generally do not qualify as defects:

Damascus and pattern-welded steel patterns that vary from photos, product examples or prior orders
Minor variation in finish, color, hamon, patina, grind, fittings, handle wrap, weight, balance or handmade details
Minor dimensional variation consistent with handmade production or listed approximate measurements
Protective oil or coating on the blade, which is applied to help prevent rust during transit and storage
Small forge marks, tool marks or finishing variations consistent with handmade production
Minor scabbard or sheath fit variation that does not damage the item or prevent ordinary storage

A genuine defect is a manufacturing, structural or material issue, such as:

A crack
A significantly bent or warped blade
Broken or unsafe looseness in the handle, guard, pommel or fitting assembly
A materially incorrect item
Dimensions materially different from the confirmed specification
Missing required components
Personalization materially different from the confirmed submitted details

Handmade variation does not include breakage, unsafe looseness, significant warping, an incorrect item or a material deviation from the confirmed product specifications.

Defective, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged in transit, is the wrong item or is missing a required component, email support@battlingblades.com within 7 days of delivery.

If you believe your item has a manufacturing defect or is materially inconsistent with the confirmed order specifications, email support@battlingblades.com within 30 days of delivery.

Please include:

Your order number
A clear description of the issue
Clear photos of the item
Photos of the packaging, if the issue involves shipping damage
Photos of any defect, damage, incorrect item or incorrect personalization

We will review the issue and determine the appropriate next step. Depending on the situation, the resolution may include repair, replacement, exchange, return authorization, refund, replacement part, carrier claim or coordination with a manufacturing or shipping partner.

For confirmed damaged, defective, incorrect or materially inconsistent items, no restocking fee applies. If the item must be returned, Battling Blades will provide or reimburse reasonable return shipping where required.

For transit damage, please keep the item and all packaging. Carrier claims often require photos of the packaging and damaged materials.

Custom & Personalized Items

Custom, engraved, etched, UV-printed, personalized and made-to-order items are produced specifically for the customer and generally cannot be resold.

Once production or personalization has begun, these items cannot be canceled, returned or refunded for preference-based reasons.

This includes, but is not limited to, changes of mind about:

Damascus pattern
Finish variation
Color variation
Protective oil
Handmade details
Weight or balance variation
Minor dimensional variation
Customer-selected options
Customer-submitted spelling, dates, artwork, logos or instructions

Custom and personalized items remain eligible for review if they arrive damaged, defective, incorrect or materially inconsistent with the confirmed order specifications.

For custom work, the confirmed design, selected options, submitted artwork and written instructions are the agreed specifications for the order.

How to Start a Return

All returns must be authorized before being shipped back.

To start a return, email support@battlingblades.com with:

Your order number
The reason for the return
Photos, if the return involves damage, defect, fit, finish, personalization or order accuracy

Please do not ship anything back without return authorization, and do not return items directly to the manufacturer or production partner.

Use a tracked and insured shipping method. Keep your tracking information until the return is fully processed.

Once we receive and inspect the item, we will confirm receipt and the refund decision by email.

Approved refunds for inspected returns are issued to the original payment method within 5–10 business days after inspection. Your bank or credit-card company may require additional time to post the refund.

Original shipping costs are non-refundable for approved change-of-mind returns. This does not apply to refunds required for unshipped orders we are unable to fulfill within the applicable timeframe, confirmed shipping damage, confirmed defects, incorrect items or Battling Blades errors.

Late or Missing Refunds

If your refund has been approved but has not appeared yet:

Check your bank account again.
Contact your credit-card company.
Contact your bank.

If you have completed those steps and still have not received the refund, contact us at support@battlingblades.com.

Refused or Undeliverable Shipments

Orders returned to us because they were refused, undeliverable or addressed incorrectly may be treated as returns.

Shipping costs are non-refundable for refused or undeliverable shipments. A restocking fee may apply where permitted.

If a package is returned because of an incorrect address provided by the customer, the customer may be responsible for additional shipping charges to resend the order.