Shipping and Refund Policy

Refund & Shipping Policy

Overview

We want you to buy with confidence and know what to expect on shipping times, returns, refunds, cancellations and order issues.

If you have a question or problem with an order, contact us at support@battlingblades.com. Our customer-service team responds within one business day, Monday through Friday.

Read our Customer Service Promise

Shipping & Processing Times

Free U.S. shipping on orders $250+. Shipping charges for other orders and destinations are shown at checkout.

Processing and production estimates describe the time before your order ships. Carrier delivery time is additional.

Eligible in-stock items: ship within 2 business days. Orders placed before 5pm Central, Monday to Friday, usually ship the same day. Check the estimate on the product page for your selected item and options.
Engraving or etching on eligible in-stock items: engraved in house and shipped within the same 2 business days.
Most customizations: “Customize Your Sword” and full custom builds typically take 3–8 weeks before shipping. Complex designs, specialty materials or additional customization can take longer. When engraving is part of a full custom build, the custom-build estimate applies.
Made-to-order armor and chess sets: typically require 16–32 weeks before shipping. Follow any product-specific or individually confirmed estimate.
Other made-to-order, out-of-stock, backordered and special-order items: timing varies. Follow the estimate on the product page or the timeframe confirmed for your order. Engraving does not shorten an item's underlying production or availability timeline.
U.S. delivery after shipment: often takes 3–4 business days, but please allow up to 10 business days for carrier variation. International transit varies by destination, carrier and customs processing.

These timeframes are estimates, not guaranteed delivery dates. Production schedules, design complexity, specialty materials, supplier delays, holidays, carrier delays and customs processing can affect timing.

Production for custom and made-to-order items begins after payment and receipt of all required specifications, artwork, measurements, instructions and approvals. Missing information, changes or late approvals may extend the timeline.

Need your order by a particular date? Email support@battlingblades.com before ordering so we can confirm the expected timing.

Shipping Charges, Local Pickup & Transfer of Ownership

Local pickup is also available at our retail storefront as an alternative to shipping. Customers may choose local pickup and avoid shipping charges. To arrange pickup, contact support@battlingblades.com.

Orders shipped to U.S. addresses are made under a shipment contract (F.O.B. shipping point). Ownership (title) passes to you when the goods are handed to the carrier at the shipping location, unless applicable law requires otherwise or we agree otherwise in writing before your order is placed.

Any shipping charges for these orders are stated separately from product prices at checkout, in your order confirmation, and on any invoice or bill of sale.

This provision does not change our published policies for returns, refunds, shipping delays, or defective, incorrect or transit-damaged items, and does not limit any non-waivable rights under applicable law.

Shipping Delays, Backorders and Out-of-Stock Items

We make shipping and production estimates in good faith based on the information available when an order is placed.

If we cannot ship within the timeframe quoted at purchase, we will notify you, provide a revised estimate when available, and give you the option to continue waiting or cancel the unshipped order for a refund.

This applies to stock items, made-to-order items, custom products, backordered products, out-of-stock products and special-order products.

If a revised timeline is uncertain or significantly extended, we may ask you to confirm whether you want to continue with the order. If you do not consent to the delay where consent is required, we will cancel the unshipped order and issue a refund as required by applicable law.

Carrier delays, customs delays or delivery delays after an order has shipped may be outside Battling Blades’ control. We will assist with tracking information and carrier-related issues when possible, but shipment timing after carrier pickup may vary.

Order Cancellations

In-stock orders may be canceled for a full refund any time before they ship.

Made-to-order, custom, engraved, etched, UV-printed, personalized, backordered, out-of-stock or special-order items may be canceled for a full refund before production, personalization, sourcing or special-order processing begins.

Once production, engraving, etching, UV printing, personalization, sourcing or other special-order work has begun, the order generally cannot be canceled for preference-based reasons unless required by law or unless Battling Blades approves the cancellation in writing.

If we cannot ship within the timeframe quoted at purchase, we will provide the delay notice and cancellation option described above.

To request cancellation, email support@battlingblades.com as soon as possible with your order number.

30-Day Returns

We want you to feel confident in your purchase. You may request a return of an eligible, unused item within 30 days of delivery, with no restocking fee.

Return Eligibility & Condition

Items must be in their original, unused, saleable condition. Normal inspection is welcome. Every return is inspected before a refund is approved.

Please return items:

Unused and unaltered, without additional sharpening, modification, oiling, polishing, repair or other changes after delivery.
Free of marks, scuffs, scratches, wear, residue, odor or handling beyond normal inspection.
With all original packaging, protective materials, sheaths, scabbards, certificates, tags and included accessories.

Items showing use, display, wear, alteration, damage after delivery or missing original materials may be declined, returned to you or receive a reduced refund. This condition review is separate from a restocking fee; eligible returns have no restocking fee.

Items & Orders That Are Final Sale

The following are not eligible for change-of-mind returns:

Custom-made, made-to-order or customized items: including personalized, engraved, etched or UV-printed products and items made with customer-selected materials, dimensions, finishes, artwork or design details.
Items in our Sale Items collection at the time of purchase.
Orders from customers with more than $2,000 USD in total lifetime purchases, unless Battling Blades approves return rights in writing before purchase. The total is assessed when the order is placed and includes that order.
Gift cards.
Bulk orders containing more than 10 items, unless Battling Blades approves return rights in writing before purchase.

A coupon or promotional code does not, by itself, make an otherwise eligible item final sale. A displayed comparison value alone does not make an item final sale. Other eligibility requirements in this policy still apply.

These exclusions apply to change-of-mind returns. They do not exclude assistance for confirmed defects, shipping damage, incorrect items or material differences from the confirmed order specifications.

Return Shipping & Fees

There is no restocking fee for eligible returns. For change-of-mind returns, customers arrange and pay for return shipping.

If we confirm that an item arrived defective, damaged, incorrect or materially different from the confirmed order specifications, we cover return shipping when a return is needed.

Defective, Damaged or Incorrect Items

Please inspect your order when it arrives. Report transit damage, incorrect items or missing required components within 7 days of delivery, and manufacturing defects or material differences from the confirmed order specifications within 30 days of delivery.

Email support@battlingblades.com with your order number, a description of the issue and clear photos of the item and any defect, damage or incorrect personalization. For shipping damage, include packaging photos and keep the item and packaging while we review the issue.

We will review the issue and help with the appropriate next step, which may include a repair, replacement, exchange, return, refund, replacement part, carrier claim or coordination with a manufacturing or shipping partner.

Confirmed issues have no restocking fee. If a return is needed, we will provide a return label or arrange reimbursement for the return shipping.

Handmade Characteristics & Defects

Many Battling Blades products are handmade or individually finished, so natural variations are part of their character. These generally include:

Damascus and pattern-welded steel patterns that vary from photos, examples or previous orders.
Minor variations in finish, color, hamon, patina, grind, fittings, handle wrap, weight, balance or handmade details.
Minor dimensional variation consistent with handmade production or listed approximate measurements.
Protective oil or coating applied to help prevent rust during transit and storage.
Small forge marks, tool marks or finishing variations consistent with handmade production.
Minor scabbard or sheath fit variation that does not damage the item or prevent ordinary storage.

These characteristics generally do not qualify as defects. Defects or order errors may include cracks, significant blade bending or warping, broken or unsafe looseness in an assembly, an incorrect item, materially different dimensions, missing required components or personalization that differs materially from the confirmed submitted details.

Handmade variation does not include breakage, unsafe looseness, significant warping, an incorrect item or a material deviation from the confirmed product specifications.

Custom & Personalized Items

Custom, engraved, etched, UV-printed, personalized and made-to-order items are produced for your order. Once production or personalization begins, they cannot be canceled, returned or refunded for change-of-mind reasons, subject to the cancellation and shipping-delay terms on our Shipping and Refund Policy page.

This includes changes of mind about natural Damascus patterns, minor finish or color variations, protective oil, handmade details, weight or balance variations, minor dimensional variations, selected options or customer-submitted spelling, dates, artwork, logos and instructions.

Your confirmed design, selected options, submitted artwork and written instructions are the agreed specifications. We still review custom orders that arrive defective, damaged, incorrect or materially different from those specifications.

How to Start a Return

Email support@battlingblades.com with your order number and reason for the return. Include photos if your request involves damage, a defect, fit, finish, personalization or order accuracy.

We will review your request and provide return authorization and shipping instructions. Please wait for authorization before sending anything back; unauthorized returns may be declined. Do not return items directly to a manufacturer or production partner.

Use a tracked and insured shipping method and keep the tracking information until your return is fully processed.

Refunds

Once we receive and inspect your return, we will email you with the refund decision. Approved refunds are issued to the original payment method within 5–10 business days after inspection, except for gift returns described below. Your bank or payment provider may need additional time to post the refund.

Refunds for eligible change-of-mind returns cover the item price actually paid, with no restocking deduction. Original shipping charges are not refunded for change-of-mind returns. This shipping exclusion does not apply to refunds required for unshipped orders we cannot fulfill within the applicable timeframe, confirmed shipping damage, confirmed defects, incorrect items or Battling Blades errors.

Gift Returns

If an eligible return was marked as a gift when purchased and shipped directly to you, we issue gift credit for the returned item’s value after processing the return. If it was not marked as a gift, or the purchaser had the order shipped to themselves, the refund goes to the original purchaser.

Late or Missing Refunds

If an approved refund has not appeared, check your account and contact your bank or payment provider about processing times. If you still need help, email support@battlingblades.com.

Refused or Undeliverable Shipments

If a shipment is refused or cannot be delivered, contact us for the next steps. Any eligible return is processed under this policy with no restocking fee. Original shipping charges remain non-refundable for change-of-mind returns.

If an order cannot be delivered because of an incorrect address you provided, you may be responsible for additional shipping costs to resend it.

International Returns

International customers are responsible for customs duties, taxes, brokerage fees and import charges imposed by their country. For approved change-of-mind returns, customers are also responsible for return shipping and related duties, taxes, customs and brokerage fees.

The same eligibility, authorization, condition and inspection rules apply to international returns. Use a tracked and insured shipping method.

Return Address

Please obtain return authorization first, as instructions may vary by item and issue. Unless your return instructions specify otherwise, approved returns are sent to:

Battling Blades
444 Lake Cook Road, Suite 26
Deerfield, IL 60015