Refund Policy

Returns

Our return policy lasts for 30 days. If 30 days have passed since you received your purchase, unfortunately, we cannot offer a refund or exchange.

To qualify for a return, your item must be unused and in the same condition you received it. It should also be in the original packaging.

Several types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers or magazines, intimate or sanitary goods, hazardous materials, flammable liquids or gases, and custom or customized items.

Additional non-returnable items include:

• Gift cards

• Downloadable software products

• Certain health and personal care items

• Orders from customers who have over $3,000 in total lifetime orders

• Orders containing more than 10 items

• Custom items or items with any customizations including engravings, etchings, personalized finishes, or customer-specified materials or dimensions

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Restocking Fee

All returned items are subject to a 20% restocking fee, regardless of the reason for the return. This applies to returns and non-defective exchanges. This fee will be deducted from your refund.

Return Authorization

All returns must be authorized by our customer service team prior to being sent. Unauthorized returns may be refused. Please email us at info@battlingblades.com to obtain a return authorization and instructions.

Partial Refunds

Partial refunds may be granted in certain situations, such as:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

• Any item returned more than 30 days after delivery

• Items returned with excessive handling, missing accessories, or not in resellable condition

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again. Then contact your credit card company—it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and still haven't received your refund, please contact us at info@battlingblades.com.

Cancellations

Customers can request cancellations within 24 hours of ordering. Cancellations made after 24 hours will be subject to a 20% fee. Custom items cannot be cancelled at any time.

Sale Items

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Customized Items

Customized items and items with any customizations—including engravings, etchings, custom materials, measurements, or finishes—cannot be returned, refunded, or cancelled at any time after the order is placed.

Exchanges

We only replace items if they are defective or damaged. Non-defective exchanges are treated as returns and subject to a 20% restocking fee. To exchange a defective item for the same item, email us at info@battlingblades.com and send your item to:

Battling Blades
444 Lake Cook Road, Suite 26
Deerfield, IL 60015

Refused or Undeliverable Shipments

Orders returned to us as undeliverable or refused by the customer will be treated as a return and subject to a 20% restocking fee. Shipping costs are non-refundable.

International Returns

International customers are responsible for all return shipping costs, duties, and customs fees. We recommend using a trackable shipping method. The same return conditions apply to international orders.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping for Returns

To return your product, mail it to:

Battling Blades
444 Lake Cook Road, Suite 26
Deerfield, IL 60015

You will be responsible for paying your own shipping costs for returning unwanted items. For defective items, we can provide a prepaid shipping label. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

Shipping Estimates and Delays

The shipping time frames provided on our product pages and at checkout are approximate estimates only and are subject to change. Delivery times may vary due to factors outside of our control, including delays from shipping carriers or customs processing. In rare cases, delivery may be delayed for up to six months.

Made-to-Order Items

Please note that some items are made to order. Although payment is captured at checkout, these items may require additional time for production before shipping. Estimated shipping times listed on the site reflect typical delivery windows but do not account for production time on made-to-order products. We appreciate your patience as we craft your item with care.

Delayed Delivery Cancellation

If your delivery is delayed more than six months beyond the estimated shipping time, you may request a cancellation and full refund under this policy.

Customer Responsibility

It is your responsibility to check your full order within 30 days of delivery. Missing or damaged item claims must be made within this window. We cannot guarantee refunds or replacements for claims made after 30 days.