Returns Our return policy lasts for 30 days. If 30 days have passed since you received your purchase, unfortunately, we cannot offer a refund or exchange.
To qualify for a return, your item must be unused and in the same condition you received it. It should also be in the original packaging.
Several types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers or magazines, intimate or sanitary goods, hazardous materials, flammable liquids or gases, and custom or customized items.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Certain health and personal care items
- Orders over $3,000 and orders containing more than 10 items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in certain situations, such as:
- Books with obvious signs of use
- Opened media like CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or missing refunds (if applicable) If you haven't received a refund yet, please check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank; there's often some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at firstname.lastname@example.org.
Cancellations Customers can request cancellations within 24 hours of ordering. Cancellations made after 24 hours will be subject to a 20% fee.
Sale items (if applicable) Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Customized Items (if applicable) Customized items cannot be returned or refunded.
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at email@example.com and send your item to: 444 Lake Cook Road, Suite 26, Deerfield, IL 60015.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.
Shipping To return your product, you should mail your product to: 444 Lake Cook Road, Suite 26, Deerfield, IL 60015.
You will be responsible for paying for your own shipping costs for returning unwanted items. We can exchange defective items with a downloadable shipping label. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Shipping Estimates: The shipping time frames provided on our product pages and at checkout are approximate estimates only and are subject to change. These estimates are based on typical delivery times and should not be relied upon as exact or unchanging.
Shipping Delays: Please note that actual delivery times may vary from those stated on our website due to various unforeseen factors outside of our control, such as delays from our shipping partners or customs processing. We cannot guarantee that your order will arrive within the time frame indicated at checkout or on the product page.
Extended Shipping Times: In some exceptional cases, your order may be delayed for up to six months from the estimated shipping time. While we make every effort to ensure that our products are delivered in a timely manner, certain circumstances may extend the delivery time beyond our estimates.
Communication: We will strive to communicate any significant delays in shipment to you as soon as we become aware of them. We kindly ask for your patience and understanding during these times.
Liability: We are not liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.
Refunds and Returns: If the delivery of your order is delayed beyond six months, you may be entitled to cancel your order and receive a refund in accordance with our Refund and Return Policy. Please refer to our Refund and Return Policy for further details.
Customer Responsibility: As a customer, it is your responsibility to ensure that you have received all items included in your order within thirty days of delivery of any portion of your order. If any items are missing or damaged, you must notify our customer service team within this thirty-day period. Failure to do so may result in your inability to claim for any missing or damaged items. Please be aware that the responsibility for checking the completeness and condition of your order within this thirty-day period lies with you, the customer. After this period, we cannot guarantee replacements or refunds for any items reported as missing or damaged.
By placing an order through our website, you agree to these terms. If you have any questions or concerns about these conditions or the delivery of your order, please contact our customer service team.