Shipping times refer to carrier transit time after an item ships. They do not include production time, custom work, engraving, etching, or other preparation time before shipment.
In-stock items typically ship within 1 to 4 business days, though this can occasionally take longer during high-volume periods or for items requiring extra handling. Engraving or etching on in-stock items may add 1 to 3 business days before shipment.
Custom, engraved, altered, made-to-order, backordered, and specialty items (including armor and chess sets) may require additional production time before they ship. Fully custom items typically take 4 to 8 weeks, but complex requests may take longer depending on the design, materials, approvals, and production requirements.
Once an item ships, delivery time depends on the shipping method, carrier, and destination. If you need an item by a specific date, contact us before ordering so we can confirm whether the timeline is realistic.
In-stock items with no customizations can be returned free within 30 days, as long as they show no signs of use. Returns are handled through our return center.
Items that have any customization (such as engraving or etching) or that show signs of use cannot be returned. Custom and made-to-order items are produced specifically for your order and are not eligible for return.
If your item arrives damaged, incorrect, or defective, contact us with your order number and photos so we can review the issue.
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